Frequently Asked Questions

How do I book a delivery?

Create an account, describe your pickup in plain words or add photos, choose a pickup time, and submit. Our team confirms the details and dispatches a driver.

Why is my price an estimate?

Until the driver sees the shipment, size and weight are estimated. Your final invoice is confirmed at pickup based on the actual item and distance.

When will the driver arrive?

Pickups are targeted for 30 minutes before through 45 minutes after your selected time. You get a notification when the driver is en route.

Can I track my delivery?

Yes. Anyone with the tracking number sees delivery milestones. Live driver location is available to signed-in account holders while the package is out for delivery.

Do you deliver same day?

Yes. Same-day pricing applies automatically when your requested pickup is today and inside our cutoff window — no separate option to select.

Can I change the delivery address?

Yes. Free before pickup, $8 after pickup, and $8 plus mileage if the driver already arrived at the original address.

How do business accounts work?

Apply for a business account to unlock business rates, monthly billing, and multiple deliveries in one booking session. Applications are reviewed by our team.

How do I pay?

Retail customers pay on delivery or online. Approved business accounts are invoiced on their agreed terms.

What if my item is damaged?

File a claim within 7 days with photos and your tracking number. Proof-of-delivery photos are attached automatically.

Do you sell boxes and packaging?

Yes — order boxes and packing supplies directly from the Boxes shop and we deliver them to you.

Visit the Help Center or contact us.