Insurance & Claims
How your shipment is covered, and what to do if something goes wrong.
Standard coverage
Every booking includes basic coverage against loss or damage caused while the shipment is in our care, up to the declared value you provide at booking.
Declared value
Declare a value at booking for high-value items. Undeclared shipments are covered at the standard basic limit only.
What is not covered
Pre-existing damage, inadequate packaging, perishables without agreed handling, cash and valuables, and items on our prohibited list.
Filing a claim
File within 7 days of the delivery date. Include the tracking number, photos of the packaging and item, and the value of the loss. Proof of delivery photos captured by our driver are attached automatically to your case.
Review timeline
Claims are acknowledged within 1 business day and resolved within 7 business days. You can follow progress from your account's cases page.