Terms & Conditions

An account is required to book. Business rates, monthly plans and multi-delivery sessions are available only to approved business accounts.

Prices shown before pickup are estimates based on the information and photos you provide. The final invoice is confirmed once the driver collects the shipment and the actual size, weight and distance are known.

Scheduled pickups are targeted for 30 minutes before through 45 minutes after the selected time. Delivery operations run Monday to Saturday, 8am to 8pm.

Address changes before pickup are free. After pickup a $8 change fee applies. If the driver has already arrived at the original delivery address, the fee is $8 plus $1 per additional mile.

We do not transport illegal goods, hazardous materials, firearms, live animals, or unpackaged perishables without prior written agreement.

Standard liability is limited to the declared value of the shipment up to the coverage published on our Insurance & Claims page. Claims must be filed within 7 days of delivery.

Retail bookings are payable on delivery or online. Approved business accounts are billed on their assigned terms. Overdue accounts may be placed on hold.

Cancel free of charge before a driver is dispatched. Once a driver is en route, a trip fee may apply.